Why do I have to enter my WiFi password every time I use my QC? Am I missing something? Surely it should remember this so I don’t have to enter it every time I want to check out or upload captures etc
Sounds like you might be loosing wifi / Internet access so it bumps you off. If you keep having issues connecting, open a support ticket with NDSP.
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When I turn it on then I have to put the WiFi code in again every time.
Hmm, that’s odd. I haven’t heard of that occurring. Try deleting and or forget the current wifi, reboot the QC and then reconfigure wifi and NDSP cloud access etc., worst case do the backup but I would open a ticket just to be safe.
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It would help to know what type of network you have setup. Is it configured by your provider or did you set it up yourself like an eero mesh network?
Hey @SG0f . Are you already running CorOS 1.1.0? As @MP_Mod suggested, please send us a ticket to support@neuraldsp.com to investigate this further.
Thanks!
It’s just a standard network in my house. Nothing weird about it:)
I am up to date with updates 
There are literally thousands of variables in play for a home network. Without specifics on what you did to try and resolve your issues, its almost impossible to help you. Saying its just a ‘standard network’ just doesn’t help unfortunately as more details are definitely necessary. Regardless, try deleting and or forgetting the current Wi-Fi configuration on the QC, reboot the QC and then reconfigure Wi-Fi and NDSP cloud access etc., worst case do the QC backup and reset to factory then restore etc. But again, I would open a ticket just to be safe.
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I can see you’re trying to help so thanks:)
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How many bars are you seeing once connected? If your signal is low and caring that could be your answer. But I am guessing. I have had to enter mine a few times which is a pain because it’s complex but I suspect that is because they probably dump you after so many days for security. Again just a guess though. I would check with support.
I have, like some others, inexplicable problems with WiFi on the QC.
I’ve tried connecting through 4 different ap’s and there are always some issues. Right now it’s mostly stable, but it can suddenly tell me I have poor reception and try to move closer to the ap, while it’s sitting just 5 feet away.
I only post in this thread to say go easy on OP, he might not be a network expert and there is a chance there is something wrong in his house, but there are most definitely some more widespread issues with regards to wifi on these devices.
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I cannot stay connected to my network and it will boot me every time I attempt to update, submitted a ticket, but also my unit will occasionally show a weak signal to my modem even though its a foot away. If I reboot it the WiFi signal lvl will show strong again.
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Sounds very similar to my issue. Thx for posting !
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So I have a old janky router from like the 90’s or early 2000’s for sh*ts and giggles I hooked it up and my unit has been able to stay connected to it. I have Xfinity internet with their latest and greatest modem and I don’t know if my unit wont stay connected to the 5Ghz network or what, but its been staying online with this old router and I was able to do the update. Unfortunately it might be some compatibility issue with your gateway or router. I install/service internet for a living and I see things like this from time to time. just sucks its with such a new device.
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I, too, am having major Wi-Fi issues. I am at my work and we have great connectivity everywhere with access points all over the place. I confirmed with our IT guy that everything should be set up correctly. I’m 5 feet away from an access point and the QC picks up nothing. My phone will see all our available networks with full bars. I’ve restarted, rebooted, moved locations many times. Sometimes it connects, most times it doesn’t.
Hey please email support@neuraldsp.com so they can help you troubleshoot and provide them with all the information in your post above.
Intermittent connection problems are the worst. Are you sure your work is providing a 2.4ghz connection rather than 5ghz at that access point. The QC, at least currently, can only see 2.4ghz connections. Unlikely scenario but if, for example, there was an access point further away, rather than the one you are next to, in your office that was broadcasting on 2.4ghz, that might help explain why your connection is in and out. Also, sometimes employer networks have firewall rules that may prevent connection.
Anyway, as @M_NDSP suggested, might be time to contact Neural tech support.
Wonder if an external WIFI antenna might have been helpful. 'Course, they could be using the chassis as an antenna.
Would also be a good option to see them allow the USB connection transfer firmware update, setlist, capture, etc., data to and from the cloud. Maybe through the editor (arriving whenever?) on your computer, which might have an ethernet or a more robust wireless connection.
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I have the same issue. Clearly its a QC problem. I have to take the qc very near the router to download and have to keep adding password. Pretty sad . Hope this is being addressed more than a year later
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Many people don’t actually understand the issues here, and a basic explanation may help some.
In the early days of the internet, we connected through our telephone lines via a modem. That translated the signal entering our homes to ethernet. We may also have had a router that acted as the hub of our home network (LAN), issued network addresses to devices connected to the network, and managed network traffic. Many manufacturers combined the modem and router into a single box and, when wifi appeared, these boxes sprouted aerials and became radio transmitter/receivers as well as modems and routers. Nowadays most people call their boxes their routers, and think of them primarily as wifi transmitters, overlooking the fact that acting as a router is a totally separate function. Many of the problems can relate to the performance of the router function, and have nothing at all to do with wifi.
I use a mesh system for my wifi. It is wired to the ISP modem/router via ethernet, and provides good wifi all around my home. A couple of years ago I switched to fibre cable broadband, and I was given a new router by my new ISP. Roughly one third of my wifi devices stopped working. I was confident that my mesh wifi system was good, and the prime suspect was the router part of the ISP’s box. I inserted a dedicated wired ethernet router into the chain, and switched the ISP router into “modem-only” mode. Now the ISP router is just a modem, the wired router manages the network, and the mesh looks after wifi. All the problem devices connected instantly. The problem was the performance of the “router” function of the ISP device, not the wifi. Some of them are pernickety, and will simply not allocate network addresses to some devices. Don’t overlook this possibility.
Another possible problem arises because wifi can use the 2.4GHz or the 5GHz frequency wavebands, or both. Most laptops and tablets use the 5GHz band, and your “router” may only be set to transmit on 5GHz. If your router is not using the 2.4GHz band, your QC will not connect. Both bands also have channels, and it is best to use channels that are not congested by nearby transmitters, particularly in multi-occupancy buildings or near businesses with powerful transmitters. The 2.4GHz bands has channels 1 to 11 and, because there can be crosstalk across adjacent channels, the frequent advice is to use 1 or 11. However, this means that both ends of the channel spectrum can be congested, and nobody is using Channel 6 in the middle. Try it!
Probably the most significant problem is wifi signal strength. I recently saw a post saying that signal was -60db, and the QC was struggling to connect. Firstly, -60db is pretty weak. Secondly, the signal was probably being read by a tablet or laptop using the 5GHz band. The signal on the 2.4GHz band will often be 10-15db lower still, and -75db is very low. Check the 2.4GHz band specifically, because that is the band that the QC uses.
Ways of improving wifi coverage include a main hub/router with better wifi capabilities, or to use a mesh system, or extenders. Extenders can be connected to the main hub via ethernet or solutions like power-line networking. The latter does put a ripple on your mains, and can be an additional cause of interference and noise, particularly to audio equipment. They also normally operate as a separate access point with their own network name and password, different to your main wifi to avoid confusion. However, this does mean that your devices have to log off from one access point, and log on to another, as you move throgh your house.
With mesh devices, only one node is connected to the router. All the nodes connect together by wifi, and appear as a single network with a common name and passwork so moving between nodes is seamless. Wifi on the main router is normally turned off to avoid congestion. Don’t forget that any mesh or extender system must also use the 2.4GHz band if the QC is going to work.
It should now be obvious that there can be many factors that might make it difficult to connect your QC to wifi, and it is not always appropriate to blame the QC.
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