I will paste here my email that I already sent to support, maybe somebody already had this problem and i can fix it faster:
As the title hints, i am not having the best of times with my new qc, to say the least.
I have just unboxed and wanted to update the software right away so i tried connecting to my home wireless that works on all of my devices across my house.
I have two routers, one from my internet provider and another tp-link that i have as an extension.
After i tried connecting to the tp-link a couple times, it worked, it said connected, then it got the ip-adress, then i logged in into my account which surprisingly worked and then i tried doing the software update and here all went to dust. The qc said it was running the latest software but it s running 1.4 straight out of the box. After all of this i tried to send a report but it said to check my connection and try again ( also i should mention i am standing 1 foot away from the router this whole time). Then i tried using the internet provider router, after putting in the password, the qc got stuck, it started working very slowly, even when i went back to the main screen with the presets, if i wanted to change the preset it would take like 5 seconds to do it after pressing the switch, so really slow.
I tried to start fresh, factory reset the qc, factory reset both routers, no luck. Still working slow and saying it s up to date when it s clearly not.
How should i proceed regarding this situation?
I bought this unit to use it live and in studio because i really love your plug ins and the qc tones but being this unreliable i don t know how i am going to be able to do that.