Unit is completely frozen, no through audio, touch screen, volume, all switches, totally unresposive..

Quad Cortex Bug Reports
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1

CorOS Version: 1.2.0

Describe your issue: The unit is completely frozen, blue lights all on, touch screen is unresponsive, volume knob, all switches completely dead. Weirdly I can control the unit using the Cortex Control desktop app.

I can’t record or play audio from the PC, so the unit is not functioning as an interface either.

I have tried the following things:

  • Factory Reset from Cortex Control - comes up with an error message and can’t complete.
  • Restarted the unit with no connections in place, no difference made
  • Changed settings within the cortex control app but no way to get the unit out of this mode.
2

Are you using the stock power supply? If yes and still having issues I would suggest to email support@neuraldsp.com so they can log your issue and provide resolution. If the unit is new, I might suggest working with your vendor to RMA and replace if possible.

1 Like
3

Thanks, yes it’s the stock power supply, I’m on with Neural support in an email thread now, I’ve sent them a video too. Just wondered if this is a known about issue.

4

Assuming you aren’t on Cor OS 1.2, since that would mean your QC hasn’t been updated in a few years

5

I’ve seen reports of the blue lights but not with everything working within Cortex Control. That’s a new one for me. Hopefully support will get you resolved quickly!