Trouble Connecting QC to Cloud

QC isn’t connecting to cloud although I am connected to home wifi and device is registered to my Neural DSP account. My device did have a previous owner so I’m curious if that could be causing the issue. Any help would be appreciated!

Hi @dpaetzold and welcome to the community!
You may need to perform a factory reset and then reconnect to your account etc. If you continue to have issues, it would likely be best to reach out to NDSP via and they should be able to get your sorted quickly.