Trouble Connecting QC to Cloud

QC isn’t connecting to cloud although I am connected to home wifi and device is registered to my Neural DSP account. My device did have a previous owner so I’m curious if that could be causing the issue. Any help would be appreciated!

Hi @dpaetzold and welcome to the community!
You may need to perform a factory reset and then reconnect to your account etc. If you continue to have issues, it would likely be best to reach out to NDSP via support@neuraldsp.com and they should be able to get your sorted quickly.