Same old iLok problems

Support
1

I really wish they’d abandon having to use iLok, because I’ve had some inexplicable problem with it every time I try to use a new licence.

Purchased the Morgan suite, got the email that the licence was delivered (to the correct account), it’s not there. I did all the things. Unlinked and relinked iLok on the Neural site, uninstalled and reinstalled iLok, Morgan, restarted the computer… only have old trials in my iLok.

2

Have you tried to load the Ilok license through the Ilok software? Usually you need to drag/drop the license to the Ilok or your computer from there. Should appear in your available licenses window

3

Yes, I sure have.

4

I would recommend to email support@neuraldsp.com and they will get your iLok issues resolved quickly.