Hi! I’ve bought the Soldano plugin BEFORE linking the iLok account. Bought it, then linked it, and i don’t have the license… Tried everything. Linking another account, unlinking etc… I’ve sent an email to neural support but they’re not responding. I feel kinda scammed, even tho i know that neural is top notch and obviously doesn’t do this kind of stuff ( i know…i just want my plugin haha ).
Help!
Why would you feel scammed? You likely have an issue with your iLok account, not NDSP etc. If you have created an iLok account, ensure you have logged into your account and have enabled that license then it should work. When did you contact NDSP support?
Hi!
I know it’s not neural’s fault! 
Anyway, there’s literally no license in the account, only things available i see are some trials i activated. It’s like my license didn’t get transferred to the iLok account, if that makes sense
I contacted neural last week, on Thursday and then on Saturday!
Thanks for the reply 
1 Like
Is your iLok program fully updated? Most difficulties I see reported are solved by updating.
Do you have a physical dongle, or other locations it saves the licenses? Sometimes they can get saved in an alternate location (computer, dongle, online session)
Good evening! Yes, it is fully updated and no i don’t have a dongle. When i log into iLok, on the “available” tab i only have some trials I’m running, but not the license i bought. Even the hidden tab is empty.
have you accidentally created a 2nd ilok account? check the email receipts
If you don’t hear from support within another day or so, please DM your contact info and I will escalate directly to support for you.
1 Like
Have you tried uninstalling the plugin and reinstalling it… That mite help… You could try the repair install… Also email them again I’m sure it just got missed
It’s not a problem with the plugin. There’s literally no available license in iLok
1 Like
Good evening. Still no answer…i have no idea how to DM you tho, can I get some help on that? Hope it’s not a problem
Thanks 
I sent you a direct message, please reply with your details and we will get your case escalated to support. Thanks!
I have escalated directly to support, I hope your ilok issue is resolved quickly!
Support indicates they are in touch with you now, update on the resolution if/when you can.
Hi! Checked just now, it’s solved! Thank you all very much
2 Likes