Hello, I have a problem when I connect my quad cortex to the usb and use it as a sound card. After a few minutes the sound cuts out and turns back into a robot signal. I’ve done a factory reset and uninstalled the drivers and reinstalled but it doesn’t change anything. I’ve checked that I’m in 48khz…

Make sure you have the current drivers and current CoreOS installed. You could try to backup (over cloud or locally via Cortex Control), factory reset and restore or worse case, email support@neuraldsp.com so that they can log your issue and provide resolution for your specific issues.

I allow myself to ask the question because I have been in contact with customer service for a few days and it does not find me a solution? are there people who had this problem? I feel like I’m alone and that the cause would be a quad cortex break. thank you

There have been others with USB sound related issues but there are multiple variances depending on MACOS vs PC, CoreOS, PC/MAC system resources, sample size, ASIO version etc., therefore best to work with support while they hopefully help to identify your specific issues quickly. Just curious if you…

yes I did more factory reset I try all the usb port of my ( 10900k 32go ram) I have desinstaler and install the usb driver I am well 48khz. I changed the usb cable. I do not know what to do I do not understand how such a basic thing does not work for so long unless it is material.

If support hasn’t asked for RMA, they must believe its not a QC hardware related issue which is good. Sometimes it takes a few days for support to review your logs (assuming they asked for diagnostic logs) and determine a source of the issue(s). I would also add specific details in your thread (on…

i don’t use a usb hub i use windows 11 23H2. i can also give you a video link to listen to what happens. it will give you an idea of the sound. i did a test with latencymon as requested by support. do you think it’s useful to publish it here as i don’t understand the report lol. [20 février …

I doubt the latencymon results would add any benefit here but it couldn’t hurt either :slight_smile: By chance, do you have any LED lighting or related directly near the QC? I ask as I have seen poor LED drivers used in cheaper LED bulbs introduce similar interference. The noise in your video sound…

yes it’s bin the original power supply and i’ve tried ground lift but it hasn’t changed anything. thank you very much for the time you’ve taken to hook me up.

[image] Quad Cortex Is Corrupting Audio On USB Record On All 3 Devices (2 Laptops 1 Desktop) Quad Cortex Exact same problem for me with Linux, where I never had any problem for >10 years with 4 different usb sound cards. It can’t be a hardware problem, or a driver problem…

quad cortex usb cut sound problem

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scemama June 6, 2024, 10:11am 10

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quad cortex usb cut sound problem

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