Are you using MAC/PC? If PC are you using the current USB audio driver? Are you using CoreOS 2.3.0? Is your sample rate set correctly? Does your MAC/PC have enough resources?
Your resources look fine, I would recommend to backup (locally via Co Co or to the cloud), factory reset and restore to see if that resolves the issue. If not, recommend to email support@neuraldsp.com for assistance in troubleshooting your issues. We don’t hear USB audio related issues much any more so its rare and usually something to do with the PC/MAC. Also make sure you aren’t using any USB hubs as that can result with issues.
sounds like you’ve pretty much narrowed it down to a hardware issue, all your other specs look good. Have you contacted Support yet? They may need to repair your QC
I have not contacted support yet, was hoping there was something I was doing wrong because then this would end up being my second replacement unit then Since 12.23
Understood. Support may also help you identify something corrupt or specific settings etc., worst case they can RMA if needed which hopefully isn’t the case.
I had a similar issue, I tried resetting the QC, I even replaced my ipad pro, I tried a different cable nothing helped! I ended up sending it back to Neural and they replaced the entire output board, but guess what! That did NOT fix the issue! Sweetwater sent me a new one at the end.
For me it was happening during playing as well, it was going crazy.
It used to happen while I was live streaming and people would call it “the aliens are coming!”…it was frustrating!
Havent had any problems since. FYI I also swapped the USB cable with a USB-B to USB-C cable and I think it works better. Using a USB-C hub on my iPad Pro.
Below exactly the 3 parts I use. Haven’t had any issues for 6 months and I use my QC every day at least for 3 hours.