QC Totally frozen after 2.0.0 update

CorOS Version: 2.0.0

Describe your issue:
After the update my QC doesn’t respond to touch or button presses.

Steps to reproduce your issue:

  1. Update the QC to 2.0.0
  2. Reboot the QC
  3. QC doesn’t respond to touch or buttons. Just shows the first preset on the screen.

I expected this to happen:
I expected it to work as normal.

I have tried the following things:

  • I have tried rebooting it several times

Sorry to hear you’re having issues after updating. Other users have reported that rebooting with no cables plugged in (other than the power cable) resolved this issue. If this doesn’t solve the issue for you, please contact support@neuraldsp.com for additional troubleshooting.

NDSP Support helped me roll back to a different firmware, then re-update to 2.0.0. Looks like all my captures were corrupted during a botched update to 2.0.0 when my QC locked up.