QC power button, inputs, outputs stopped working

The power button is not working. None of the inputs or outputs are working. The menu option restart button doesn’t work either. Input 1 & 2 don’t show any signal.

The only way to power on off the unit is by plugging out the adapter.

I really liked how the unit performed BTW.
Very 2021 level device.

Its a young company and i feel the manufacturing aspect is kinda still settling in for them.

Hate to be part of the initial hiccup phase.

Waiting for a resolution from Neural.
Help. Suggest. Anyone!

Hey @vikramsinghrana. I’m sorry to hear about that.

We’re already in contact with your dealer to arrange a replacement within the next couple of days. This is clearly not the state in which the unit should have been shipped to you.

Remember that contacting our support inbox is the fastest way to find a solution for these kinds of issues, as these cases will require additional info to arrange the replacement.

If you have more questions, please feel free to let us know at support@neuraldsp.com.