HI.
Trying to use the new editor, but it’s not getting past the ‘Please connect your QC… etc’ screen.
Tried rebooting both Mac (M1 Macbook running OS14) and QC, different cables, different hubs (USBC)
Have used the QC for DI recording before so know it works on USB.
Anyone else got the same problem?
Yea I am having the same issue and we got the same system(M1 macbook pro) i am running on mac os ventura 13.6
Have you updated your QC to 2.2.0?
yes i have updated to 2.2.0 and i hv noticed tht it doesnt even show as an audio input/output device in sound settings
Have you tried it with the DAW you were using previously? Is it showing up there?
I would probably try uninstalling and reinstalling the new Cortex Control editor.
You could also create a backup and try a Factory Reset, under Setup → ’ Device Options’ as a last-ditch option. Weird that it worked before and doesn’t now. Need to resolve whatever is interrupting the USB connectivity.
Might want to contact Neural or Google some of the Mac USB connectivity resolution pages.
i tried with daw too doesnt show up as an interface as mac system also doesnt show up in sound settings i guess daw cant pick up too and yea tried othr audio interface works fine and shows up.
tried reinstalling the app doesnt wrk
tried resetting qc doesnt wrk (tried to go to backup on may nt sure how to restore to prevous version like 2.1 tht too doesnt wrk)
tried support sent all the details too
i have checked usb connection as well in qc it says its connected but system doesnt read and show up in audio settings
Do you have another computer you can try it on? That might at least help you nail down the source of the problem.
really appreciate ur help and response
nw m trying with neural support
Thanks for the info everyone esp Genzo.
I’ve tried the same multiple workarouind/fixes with no success.
System Diagnostic is
I’ve got another older Macbook (Intel) knocking around and this exhibits the same behaviour - indicating that this isn’t a M1/latest OS issue.
Going to try a new USB B > UBS C cable today to cut the hubs out of the mix to check it’s not them.
Will also email support.
Cheers all
This is a longshot, but i have had some similar issues. not with qc control, just random dropouts. Its been a mac -issue here. Have you opened the Audio Midi Setup app on the macbook? The icon is a midi keyboard. You can select ins/outs there, just like the audio menu, but this one overrules the audio in settings. this normally does it for me
i’ve read that if you use a usb-hub, it wont work… some issues with throughput or something like that. So try straight in to the mac. Also, usb 3.0 works better because of the internet through cable thing.
I have no problem on a mac mini M1, 2022.
Are you on Ventura or Sonoma OS?
Ah, i haven’t updated yet, in case of compability issues. Could be some issues with Sonoma i guess.
Just tried connecting to Garageband and my usual set up doesn’t work (QC not appearing in Audio Midi Setup). Sense this might be a CorOS update issue.
Note: tried an older Mac running pre Sonoma system with same results so don’t think it’s that.
Speaking to Support Team at mo.
Hopefully there is a quick fix update, and not a fried usb port…
Hopefully not, although if the QC is still seeing USB as connected (see above image) it’s probably still working.
I have a slightly different issue in that ive updated the QC OK and downloaded the cortex control onto my windows laptop OK but i am getting a different screen to those ive seen on YouTube, i.e. no option at the top of the screen to change between Grid & Directory or the QC lightning icon top left, or the blue button to submit feedback/bug, so it looks as though im not seeing the top of the screen but dont know what to do to move the screen down, any ideas please?
Same issue with iMac and Ventura. Removed app, restarted, reload app, tried multiple cables, same result.
Device not showing in Midi setting although USB debug has similar info as shown here.
