I purchased the Gojira and Fortin plugins, but the Quad does not recognize that I own them.
iLok also shows both at trial licenses.
Does this take a while to replicate to ilok or something? Its been a couple of hours. I tried unlinking my ilok account and relinking it but no luck.
I do see the soldano plugin which I purchased previously.
That’s definitely an iLok issue I would believe. Once you clear that issue with iLok, the QC will automatically sync. In my history, once you sign in to iLok with your email etc., and enable the plug-in it’s done and works.
Are you sure you have clicked the link in the email to activate the licenses? I forgot that on my second purchase as I assumed the NDSP account was somehow linked to iLok and this would happen automatically.
I emailed neural support. It turns out I purchased them as a guest somehow, even though I could see the invoice at the neural website.
They sent me a link that allowed me to enter my ilok userid and it deposited the licenses.
hope this helps someone later