No audio out

Just got a Quad Cortex. In looking at I/O settings the unit is getting audio input. I also see that the unit is supposedly sending signal to outputs but there is no audio hitting my mixing board. I’ve tried both XLR outs and also line outs. I’ve tried the Earphone out. No audio. I have ensured that the line is using the correct output.

I’ve fully rebooted and also restarted several times. It is running OS 1.0.1.

What’s the deal?

Is the output set to 1/2? Have you checked the output gain/volume?

I’ve tried everything. Support has concluded the unit is defective.