MIDI commands not received from QC

After the update MIDI commands sent from Cubase have stopped being received by the QC. Any ideas? Everything was fine before the update and I stupidly updated 2 days before a major gig…

Hi @MARANGos and welcome to the community! Please ensure you have MIDI over USB enabled. If you continue to experience issues please reach out to support@neuraldsp.com and they will get you sorted quickly. Thanks!

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Hey, @MP_Mod, thanks for the kind welcome.
I’m in contact with the support team but responses are slow (as expected) and it’s quite urgent as everything works except the MIDI changes I have set up in Cubase. I’ve double-checked everything from cables, different projects in the DAW, and even different computers with no results.
we’ll see what will happen with the support team.