I purchased 2 Neural DSP plug ins back in 2020 before Neural migrated to iLok. I used to have an activation code which I understand they no longer provide. I have all my ducks in a row regarding my iLok and Neural Accounts being linked. My plug ins have yet to appear though. I have seen many threads with this exact circumstance and it appears the only fix is to speak to Neural Customer Support directly. Yet I have also seen that emailing them directly typically does not work. Can a mod or someone escalate my situation so I can get an actual human involved to assist me with this endeavor? Thank you.
When you indicate the plugins have yet to appear, are you referring to appearing in the QC or just while using in your PC? Regarding licensing, emailing support is the only method to get this resolved. Email support@neuraldsp.com and copy network@neuraldsp.com. Ensure replies aren’t going to your SPAM folders etc. Mods can get involved if escalation is required (e.g. not able to get in touch with support or other reasons etc.) Lastly, NDSP’s support is some of the best out there and only a fraction of cases need escalation. Good luck!
The licenses do not appear in my iLok software. I have the Fortin and Darkglass downloaded to my PC. I have my Neural Account linked to the correct iLok account. I skip the activation code when I open plugins in my DAW and login to the iLok. When I input my iLok info, neural claims I have no licenses to activate.
Usually if you unlink then sign back in to your iLok account, that usually resolves the license issues. Appreciate the extra details. This is something support can resolve very quickly, shoot support an email (linked above) and you should be sorted pretty fast.