I know this might sound stupid, but I’ve bought Archetype Nolly before linking an iLok account to my Neural DSP account. I haven’t received any codes for the activation to my Email, but it is stated that my license is already active but when I open the software and logged in my iLok account it just says I don’t have any license on my account. I know it’s my fault why this happens. I’ve already contacted the supports but still haven’t got a reply from them. If there’s someone that might help me resolve this, I really appreciate it.
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If you haven’t heard back from support in a couple more days, please DM and I will escalate for you.
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The same thing is happening to me.
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I just did the same thing with my Archetype Gojira X and somehow regret the purchase even if I know how damn good the plugin is… but why can something like that even happen? Not that hard to put an activation key after the purchase in the Mail… well I hope for help soon…
Edit: I got help from the support.
Make sure you have your iLok USERID linked to the neuraldsp acoount not your email.