Level reset on booting (still), and connection issues

CorOS Version: 3.1

Describe your issue:
1: When booting, level on input 1 resets to 0dB. I have to alter the input impedance selector to get it back up to what I put it to.

2: I have my QC on a board all wired up, I did this to avoid having to plug in and out of the QC so much. I have the inputs 1/2, outputs 1,2&3, exp 1&2 and loop 2 wired up. Upon booting (sometimes) the QC does not register that anything is connected. All the symbols on the input screen are grey. When this happens I have to input a jack into an available jack socket (HP, send1 or return1) and when I do all the active connections light up white. Also when this boot-up behavior occurs, the volume will suddenly disappear and I have to either move the exp pedal (set to control volume on the output block) or insert a jack into the aforementioned available jack sockets.

Steps to reproduce your issue:

  1. Connect jacks and XLRs when QC is off
  2. Boot up QC
  3. Check input screen
  4. If greyed out (only happens about 50% of the time), insert jack in available jack socket not already connected
  5. When volume drops, move exp pedal

I have tried the following things:

  • I had an issue on 3.0 where volume would reset
  • I have updated to newest firmware
  • I have booting and checking several times, this occurs about 50% of the time
  • Checking all cables
  • Made sure power supply is big enough (DC7 and Crux)
  • I have tried connecting to Mac (works fine in Sonoma for me) but does not change the issue.

Make sure you are using the factory power supply or one with adequate specs etc. I would definitely backup and perform a factory reset and restore and then test again. If you are still having issue, please email support@neuraldsp.com so they can log and hopefully provide quick resolution.