Latest version of Archetype Nolly won't install

I’m trying to install the latest version of Archetype Nolly but I keep getting an error message. “An error occured while trying to replace an existing file: DeleteFile failed; code 5. Access is denied.” Then my only options are to try again (which doesn’t work), skip this file, or cancel. How can I update to the latest version?

Hi @zach.furlow. That error message appears when one of the files that need to be replaced is in use. Try the following:

  • Restart your computer
  • Download the installer again
  • Make sure the application is not running and disable your antivirus
  • If you have another version already installed, uninstall it
  • Launch the installer as admin

If nothing works, contact us at support@neuraldsp.com so we can send you the files for the manual installation.