Yeah as a good rule of thumb I typically wait about a week and monitor the server for any potential issues other are running into that may put me in a rough spot on a gig before updating. However, that is far from a foolproof solution, as we see here.
But that is the importance of making a backup before updating as well.
Happened to me this weekend at the Soundcheck, too
Then after booting the first time at home, trying to figure out was wrong.
I contacted support and they had me do a factory restore, after several restarts it solved the issue. Make sure you backup any changes you made to the cloud first.
And Iāll mention a factory restore doesnāt delete all the updates.
It definitely worked for me, after the restore it took a few restarts for it to fully take effect.
This happens on my QC every time I boot it up. I have to turn the power off, then back on the get it to boot up. I contacted @ndsp_staff supportā¦ there reply was let us know if it gets worseā¦ WTFā¦ that was two weeks agoā¦ I contacted them again today and waiting on a replyā¦ itās an expensive productā¦ it āānot turning onā seems like a big issueā¦ Great Custer support Neural DSPā¦
Most QC users have reported a fairly positive support experience. Wonder if they have fixes coming soon and were hoping for you to hold out until then?
You could try a backup and factory reset, drag that it may be. The editor is supposed to drop by October 9th, or sooner according to Neuralās August development update. That will mean a new firmware as well. Might want to wait for that and see if it fixes your startup issue. Unless your warranty is about to run out, that will probably be quicker than, for example, sending it in for repair, which wouldnāt make sense anyway, if it is a firmware problem.
I have also contacted Neural DSP Support about this issue. I was told:
"Weāve now had several instances of this issue reported, and the developers are treating it as a high priority. The cause is as yet unknown but itās highly likely itās an issue in the software, so any fix will hopefully be addressed in the next or future update.
Let me know if the issue continues, gets worse, or makes the unit unusable."
Having read Norsemanās posts, I did a complete backup, factory reset, and restore from backup. Still, I get the grey screen about every second time I try to boot up.
I hope a fix is coming soon.
I received that exact same reply initially, I have followed up again with @ndsp_staff but no reply. I feel that, let us know if it gets worse is a pretty terrible responseā¦ there product simply not turning on feel like a pretty big problem for users.
I have tried the reset with no successā¦ agree sending to them for a software issue is a waste of timeā¦ I need the unit to simply turn on and weekly gigging with it is a concern as itās the skills that pay the bills. Should have bought a Fractal FM9. @ndsp_staff
Just received this from NDSP:
Hi Justin,
This black screen on boot issue is addressed in the next CorOS update, which has already been released to beta testers. We hope to release it early next week if no other major issues are found.
Thanks for your patience
Best regards,
Neural DSP Support Team
Let seeā¦ā¦
I switched to using a Cioks DC7 at the same time I updated the firmware, and ever since this started happening to me too. Almost every time I power on, I have gray screen and need to restart. Though so far, it will boot on second try 100% of the time.
I was worried it was the Cioks causing the issue, but then I was able to replicate the problem immediately using the original PSU. Which eliminated my concern that I had just blown $350 on a power solution that might fry the QC.
Glad to see itās been acknowledged and a fix will be in the next update.
I had this happen just once so far, yesterday.
Looking forward to the next firmware release!
I am following up on my own post. This issue has NOT reoccurred for me since updating my firmware to 2.2.0. Thank you, Neural DSP!
Iāve had the QC for 2 weeks now. Worked fine. I upgraded to CorOS: 2.2.1 two days ago. Now I get a gray screen. It gets worse every time I reboot. I rebooted multiple times, unplugged the power, did a factory reset. Is there a way to go back to CorOS: 2.1?
Thankfully Cortex Controls works.
Did you get this resolved? I am having the same issue but my gray screen still persists.
How did you get the gray screen to go away. Iāve tried everythingā¦multiple times.
The factory restore worked for me, I had the same issue
Thanks! Itās not working for me. Screen is getting worse.
Only had this thing two weeks. Was working fine with updates too.
After the recent updates I havenāt had the issue again. Prior it was every time I turned it on.