No sound from QC on startup

CorOS Version: 3.0.0

Describe your issue:
Sometimes when I start the QC there is no sound coming from it.
This has happened multiple times

Steps to reproduce your issue:
Turn it on

I expected this to happen:
Beautiful guitar sound to come out!

The only fix I’ve found is to reboot, sometimes I need to do this multiple times

I have tried the following things:

  • I have tried x
  • I have tried y
  • I have tried z

You will be best served if you email support@neuraldsp.com so they can log your issue, collect diagnostic logs and hopefully provide resolution. As an initial test, I recommend to back up, perform a factory reset and restore to see if that resolves your issues. When this occurs, does the I/O screen register your input and output signals?

Thank you. Yes, I have emailed support, and they’ve given me a few suggestions of things to try, including selecting factory preset one A on start-up. For some reason this does sometimes resolve the issue.

Good thinking about doing a factory reset, I will also check the I/O page…

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