You will be best served if you email support@neuraldsp.com so they can log your issue, collect diagnostic logs and hopefully provide resolution. As an initial test, I recommend to back up, perform a factory reset and restore to see if that resolves your issues. When this occurs, does the I/O screen register your input and output signals?
Thank you. Yes, I have emailed support, and they’ve given me a few suggestions of things to try, including selecting factory preset one A on start-up. For some reason this does sometimes resolve the issue.
Good thinking about doing a factory reset, I will also check the I/O page…