Unfortunately not. As soon as I get any confirmation either way, I will update this thread.
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It seems ridiculous to not get an answer on something so simple. Its been ten days?!?!
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I stand by my statement. It’s not running on Windows but a stripped version of Linux which typically handles power interups very well. Also my main computer which runs Manjaro since at least 8 or 10 years already, handles a hard shutdown with no problems at all.
I’ve been pulling that plug for 4 years now and haven’t had any problems ( and I can still see just fine)
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I don’t know the file system on the QC, but I would assume that the only time you could have probleme is if you are interrupting power during writing something, like saving a preset.
And I don’t usually do that.
Would be nice to have a confirmation by NDSP, but for the moment I just power cycle as usual and I am not worried…
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I can’t believe having to use the on off switch is that much of a hassle…it takes longer to load up this page just to moan about it… 
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Depends on your setup. But that’s not what people are „moaning“ about. It’s that NDSP said it’s safe to pull the plug, then quietly changed that and now doesn’t provide an answer.
I understand different setups and what not and have had plenty of them in 40yrs of playing… But an on off switch is on the unit for a reason… And I’m not sure about they quietly changed it looks loud and clear to me in the manual… I would assume they found good reason to apply this to the QC now…and I don’t see how they need to provide a reason for it either… Reason we have manuals and reason why when things change they bring out a revised version…
And like most units of this kind and more, they have the right to change specification at anytime in its life span… And not trying to argue about or annoy anyone… I keep my QC away from front of stage and use midi to control it… And I still just turn it off by it’s own on off switch… Like I do with all my other equipment…
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All I can recommend is to email support as they asked. I wish I could specifically do more but my hands are tied.
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I always use the ‘Power Button’ of my QC to turn it off, so I’m not directly concerned with this, but…
… not having a single official word from NDSP on this topic since 19th August is really astonishing.
Is it so hard to answer this simple question in this forum ?
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This is ridiculous. I e-mail them just to know what their answer to this will be and why they can’t give clear answer publicly.
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Keep in mind they RARELY post here officially other than to share the Dev Updates; to expect that to change suddenly is… illogical, at best?
The only time I recall them intervening here in an official capacity was maybe a year ago or more to put out a particularly nasty fire. I can’t even remember what prompted the vitriol, but we seem to be veering back into that area, so who knows, maybe we’ll get a visit soon.
It certainly can’t hurt for us all to write support and remind them that an explanation for the sudden about-face on pulling the plug would be nice.
But keep in mind too that there’s almost always an uptick in disgruntled venting posts shortly after most major updates. That signal-to-noise ratio makes this a difficult time to get any real concerns heard
Did you read the very first post of this thread?
I didn’t expect them to appear here suddenly. They are in contact with mods they could tell them and we could have saved all this.
I expected them to answer @MP_Mod so he could provide us with the answer. Seems very logical to me.
For those of you that say “omg use the button deal with it, its there for a reason!” Well… we were told we could shut down this way - some of us have our QC in a rack on on a shelf. It isnt feasible to rip it off of the velcro and disconnect wires just to access the power button… If we need to use the power button, some of us need to re-think our setup. My QC is tucked away and I cant access the power button… will need to overhaul things if we need to use the button now. It’s important to some of us… if it isnt important to you then… who cares?
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yes, that would actually be reasonable to expect and it’s why this thread persists, I think, but that’s not the part I was addressing.
Maybe if we each send Support@neuraldsp.com a message, it’ll help unclog whatever’s jamming the pipeline there? I usually don’t advocate that type of mass effort, but this is concerning.
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Exactly. Everyone has different needs, setups, workflows, expectations, etc. If you disagree with an opinion, that’s fine. But telling others that their problems don’t matter is just condescending IMO.
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Yes and if you read my message you see I wrote they can change anything they want and with this revision they have…no big mystery…
Well, the manual states it loud and clear now, but the change was quiet. That’s two different things. Which is fine for some changes. But this one could be a very important one, we just don’t know because they haven’t clarified. So it is a mystery to me.
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