I stand by my statement. It’s not running on Windows but a stripped version of Linux which typically handles power interups very well. Also my main computer which runs Manjaro since at least 8 or 10 years already, handles a hard shutdown with no problems at all.
I’ve been pulling that plug for 4 years now and haven’t had any problems ( and I can still see just fine)
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I don’t know the file system on the QC, but I would assume that the only time you could have probleme is if you are interrupting power during writing something, like saving a preset.
And I don’t usually do that.
Would be nice to have a confirmation by NDSP, but for the moment I just power cycle as usual and I am not worried…
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Depends on your setup. But that’s not what people are „moaning“ about. It’s that NDSP said it’s safe to pull the plug, then quietly changed that and now doesn’t provide an answer.
All I can recommend is to email support as they asked. I wish I could specifically do more but my hands are tied.
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I always use the ‘Power Button’ of my QC to turn it off, so I’m not directly concerned with this, but…
… not having a single official word from NDSP on this topic since 19th August is really astonishing.
Is it so hard to answer this simple question in this forum ?
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This is ridiculous. I e-mail them just to know what their answer to this will be and why they can’t give clear answer publicly.
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Keep in mind they RARELY post here officially other than to share the Dev Updates; to expect that to change suddenly is… illogical, at best?
The only time I recall them intervening here in an official capacity was maybe a year ago or more to put out a particularly nasty fire. I can’t even remember what prompted the vitriol, but we seem to be veering back into that area, so who knows, maybe we’ll get a visit soon.
It certainly can’t hurt for us all to write support and remind them that an explanation for the sudden about-face on pulling the plug would be nice.
But keep in mind too that there’s almost always an uptick in disgruntled venting posts shortly after most major updates. That signal-to-noise ratio makes this a difficult time to get any real concerns heard
Did you read the very first post of this thread?
I didn’t expect them to appear here suddenly. They are in contact with mods they could tell them and we could have saved all this.
I expected them to answer @MP_Mod so he could provide us with the answer. Seems very logical to me.
For those of you that say “omg use the button deal with it, its there for a reason!” Well… we were told we could shut down this way - some of us have our QC in a rack on on a shelf. It isnt feasible to rip it off of the velcro and disconnect wires just to access the power button… If we need to use the power button, some of us need to re-think our setup. My QC is tucked away and I cant access the power button… will need to overhaul things if we need to use the button now. It’s important to some of us… if it isnt important to you then… who cares?
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yes, that would actually be reasonable to expect and it’s why this thread persists, I think, but that’s not the part I was addressing.
Maybe if we each send Support@neuraldsp.com a message, it’ll help unclog whatever’s jamming the pipeline there? I usually don’t advocate that type of mass effort, but this is concerning.
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Exactly. Everyone has different needs, setups, workflows, expectations, etc. If you disagree with an opinion, that’s fine. But telling others that their problems don’t matter is just condescending IMO.
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Well, the manual states it loud and clear now, but the change was quiet. That’s two different things. Which is fine for some changes. But this one could be a very important one, we just don’t know because they haven’t clarified. So it is a mystery to me.
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Well said and a POV I hadn’t fully considered. Thank you for that and welcome to the forums.
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I got a personal reply from Support today saying it’s recommended to shutdown from the menu so that all processes are sure to complete.
they didn’t go into detail but I guess that would avoid the remote possibility of a glitch occurring at the moment of pulling the cable.
They will supposedly clarify here at some point.
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Thanks for sharing. Sadly, that answer doesn’t answer anything at all. But I am sure they will let us know soon…
I have never shutdown using the menu and always do it by shutting off power, and never had a problem. I’ve done it many times with 3.0. But I understand that cached memory that hasn’t been written to the SD drive could be a problem, say if you had unsaved changes, or removed power in the middle of some operation. I generally so a lot of saves while editing and make sure I’m not doing anything while powering down.
Its possible that as long as power is not removed in the middle of an operating writing to SD, there won’t be a problem. But I guess I’ll start using the shutdown menu now, just in case.
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So if support is recommending it, that’s what we should do. It might not be what we have done in the past, we might have to change our habits.
@mgorm Don’t wait for some formal announcement with lights, fireworks and sky writing. We should all be content with what has been communicated.
Judging by @xush 's post, this is the case. Why take the chance? Just push the button and hit shutdown.