Getting Customer Support

I thank the forum members who have been kind enough to make suggestions.
Is there a secret handshake or code word for getting customer support? :wink:
After an initial acknowledgment and request for supporting video, which I submitted, I’ve heard nothing.
This issue began on Dec. 22, 2022.
I submitted a second issue 4 days ago and received no acknowledgment from Neural Support.
(and yes, I’ve checked my spam folder) :grinning:

Sorry to hear that, I will forward your post to support.


Thank you for whatever magic you worked!
I finally got an email response this evening.
Hopefully, we can work toward a resolution.

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Thanks for the update!