I purchased my QC a few weeks ago and sent in all the information regarding purchase. I’ve still not heard back from Neural. Has anyone had a similar experience?
There are a few posts regarding the free plugin. It usually takes 10 days from what I am seeing once you submit your form etc.
Yeah, that’s what I had read. I’m sitting at nearly four week.
Here the same. Also waiting for free plugin.
Where do you submit the form ?
Through the Website as the instructions tell you
Same with me @Mac.
I filled out the form on the website and have been waiting for an answer since the beginning of December.
+1 here. Created a forum account because the support link on the website just redirects to the knowledge base with no way to reach a person. It’s been about 3 weeks for me. This is pretty lame. @MP_Mod any updates for us?
Unfortunately not, I would suggest emailing firstname.lastname@example.org and follow up to ensure they are aware you are not registered.
Has anyone received their free Plug in yet ?
I bought mine on the 28th December, but have had no news about it.
Hi 2pods, I have just got the free plugin, after having the same issue as you.
I emailed email@example.com with my account email, a screenshot of the receipt, and a photo of my QC with the serial number being displayed,. They fixed it very swiftly and apologised.
Me too, with the same result