Fortin NTS - Problem when updating to 2.0.0 version

Plugins
#1

Hi everyone,

I’m trying to update Fortin NTS Suite to the 2.0.0 version and the installation cannot complete as I’m gettind the following error message on Windows 10 :

789

“There is a problem with this Windows Installer package. A script required for this install to complete could not be run. Contact your personnal support or package vendor.”

I already uninstalled the previous version and have deleted every remaining files and folders to get a clean installation. My iLok Licence Manager is up to date as well.

Can anyone help me ?
Thanks a lot

#2

Hi @noops. Try the following:

  • Download the installer again to make sure it isn’t corrupted.
  • Run the installer as admin.
  • Disable any antivirus software while trying to install the application.
  • Verify the Windows Installer Service:

If none of the above solves the issue, contact support@neuraldsp.com so we can send you the individual files for each format (Standalone, VST2, VST3, AAX).

#3

Hi and thank you for your answer @Gonzalo .
I tried everything you said but nothing changed, I’m still getting the message… :frowning_face:
Send a mail to the support, hope that they’ll be as fast as you!
Have a nice day

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