Fortin Cali Suite still a Trail verion after purchase

Support
#1

Hello,

After sending multiply emails about this issue to Neural DSP support and receiving no reply I am forced to come here to seek a solution.

I ordered the Parallax and Fortin Cali Suite during the black Friday sale on the 29th of November 2020 after which my trail verison of the Parallax plugin updated to a full license product but the Fortin Cali Suite did not.

I have a invoice from Neural DSP with the purchase order and email conformation but when I log into my iLok account it says I still have the trail verison.

Yes, I have linked my ilok account to my Neural DSP account.

Can anyone help me with this? Neural DSP hasn’t replied to any of my emails concerning this issue.

Thanks

#2

Sorry to hear this. I know its a stupid question but are you 100% sure its the right directed mail adress? I have been in contact with them (support i guess) a couple of times and I have always gotten quick and very positive respond!!??

#3

They sent the conformation email to the same address so they should have it.

It’s frustrating, I’ve checked my spam folder to make sure that wasn’t the issue either.

#4

Thats very weird and of course unacceptable. Have you sent more than one? Again a stupid question i know… I’m just trying to rule out that your mail maybe somehow ended up in their spam folder … which again would be very very weird as you where using an address they provided. Is there another way you can contact them? Maybe another mail address or something? … I know I’m not helping much here…

#5

I could try another email but I don’t know if that would help.

Are any Neural DSP staff on this forum? It has been months now and the issue hasn’t been resolved for me. I’ve paid £50 for a plugin I can’t use and I’ve had no communication from the company… I may have to escalate this is they refuse to talk to me.

#6

Hey @Necromunda. Sorry to hear about the problems you’re encountering.

It looks like you never redeemed your activation codes after purchasing your plugins. We can send you a new order confirmation with your codes which will fix this problem.

Just went through our support inbox and I couldn’t find any mesagge from your address. Did you contact us using another one? Let me know. Please feel free to continue this topic through DM.

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