Debugging Guide - iLok Issues

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In this guide, you can find the steps to solve the most frequent issues with iLok, OS, DAW, and others.

• iLOK VIDEO TUTORIALS

Setup and Activation : https://youtu.be/xVSRLg6NOY0

Trial to Full License : https://youtu.be/Z-4UEMFDlKY

Activation in Multiple Devices : https://youtu.be/REE8MkKMJgw

• SETUP AND ACTIVATION (DEMO & FULL LICENSES)

To get a trial or full license code for any of our products, please follow the steps of Demo Purchase on our website ( https://neuraldsp.com ). It’s a product that costs 0. After that, please follow these steps:

  • Please make sure you have the latest iLok License Manager application installed and running. ( https://www.ilok.com/#!license-manager )
  • Log-in with your iLok account in iLok License Manager.
  • Redeem your code from the upper right corner where the 2 dots and a line symbol is.
  • After that, drag and drop your license from the available tab to your computer on the left under the LOCAL Tab.
  • Install the Plugin by running the installer. ( https://neuraldsp.com/downloads )
  • Rescan your plugins within your DAW and restart your DAW.
  • Also, you can run the standalone as well ( If you run it on windows, you can find the executable in C:/ Program Files / Neural DSP //. If you run it on Mac, you can find the app under the Applications folder ).

IMPORTANT: If you only download the installer, you will be missing the activation code. Please make sure to follow the steps mentioned above.

• TRANSFER A LICENSE TO ANOTHER iLOK ACCOUNT

  • Open up the iLok License Manager application on your computer ( NOT the website ).
  • Right-click on the license you would like to sell and select “Transfer” and then follow the necessary steps.
  • PACE ( the company that makes iLok ) will charge you a fee of $25 per license transferred.

• DAW REQUIRES TO ACTIVATE THE PLUGIN AGAIN

The code has been activated correctly, what you are seeing now is the Demo warning only. You should be able to press continue now!

The activate button is to redeem a different serial number, a FULL License code for example.

Please, note that activation codes can be used only ONCE. After that, your license is in your iLok account and needs to be managed within iLok License Manager.

• “AUTHORIZATION EXCEPTION” ERROR MESSAGE

If this error message pops up, follow these steps:

  1. Close your DAW ( Pro Tools, Logic, etc. )
  2. Go to iLok.com and download the latest version of the iLok License Manager application.
  3. Run the iLok License Manager installer on your computer.
  4. Restart your computer.

This issue only affects users who have not installed iLok License Manager 4.0.3 or later.