Hey @hoshinator. As @epichicken already suggested, please contact our support team if you’re experiencing cloud-related issues.
However, just in case there’s a misconception: You won’t be able to see your presets on the app until you manually upload them to the cloud. Cloud backups are used to restore the content you have created in case you make a factory reset or something similar.
Check page 92 of the user manual to learn how to upload presets.
I am having the exact same issue. Hoshinator, did you ever figure out what your issue was? I have created 17 new captures, and 1 new preset on my QC. I click on update to backup everything to the cloud and it indicates that I was successful. However, I do not see any captures of mine in Cortex cloud. I’m adfraid to do anything and risk losing all my captures until I get this figured out. Anyone, do you have any suggestion?
Backing up your QC is not the same as uploading your captures and or presets. In order to see them in the cloud, you must select and individually upload to the cloud. Then (assuming your preset was created by you), you would need to change it to public if you want others to be able to download etc.
Gotcha MP_Mod, thanks so much for your help! I’m good to go. Just uploaded 16 captures from my Jerry Douglas Aura pedal for all the different mic settings. If there are any dobro players out there using a fishman Nashville pickup, these are all public now.
