Am trying to get a handle on this capture system. When I save a new capture of an amp to either the library or to a bank/slot, I can use it but I am unable to edit/publish it; I only see a blank screen (will upload a pic if allowed). I’ve reinstalled the app but not sure if I’m missing something else.
Any ideas welcome 
Thanks,
Steve
I’m having the same issue. I just got a Nano Cortex. I did 2 captures on an amp head (DI). I can use the capture on the device but the info page never load up and I can’t upload the capture to the Cloud.
I am having the same issue too. Can’t see or edit capture data or upload it to the cloud. Please Neural, fix this issue, it has worked before…
I can’t duplicate your issue, everything is working as expected currently. I would email support@neuraldsp.com so they can log your issue and hopefully provide a quick resolution.
Thanks, I did send an email to the support team, and the reply is below, unfortunately this has not ever worked for me , I thought either my unit was defective or I was screwing it up somehow, but hopefully it gets fixed soon!
“Thanks for getting in touch. Unfortunately we can confirm this as a known issue, that we are looking to resolve ASAP.
It is fortunately not related to the hardware itself, but the Cortex Cloud mobile application.
Apologies for the inconvenience in the meantime, and we appreciate your patience and support!
Best regards,
Neural DSP Support Team”
Same issue here! I’m trying to save to the cloud but can’t seem to find how/where to do that.
I have the same problem, this is quite frustrating.
Same issue here!!
Multiple threads on this, unfortunately. I have the same issue, emailed official support, and they are “aware” of the issue and working on a fix. Kind of crazy that it hasn’t been fixed yet, considering sharing captures is a major feature of the Nano Cortex. Inexcusable IMO.
Same!
Support team confirmed it’s a known issue but couldn’t tell me when they expect it to be fixed. I just purchased last month and it’s driving me crazy that I can’t use all the features I paid for! I’ve been compulsively checking the App Store for updates for the past week!
Yep. Me too. I just bought it the other day and it’s doing the exact same thing for me.
Still the same trouble 
Another one with the same problem here on both the android and iOS app for iPad.
Same issue here, recent owner (10 days) … and it is unthinkable for me to plan live concerts without backups of my own captures. The fact that no feature allow us to backup our presets was a first disappointment. But the feature to backup captures does not work additionnally, and we have no idea of any correction date (and if it’s gonna be corrected one day …).
Sorry, this device is a good idea globally, capture very well, sound very well, but no backup capacity is a show stopper for me. I’m on my way to return it.
Same issue here, new Nano owner. My unit would be on it’s way back but unfortunately I dented it so I doubt I can return it. Not being able to share/backup my captures (which is the whole point of this thing) and horrible UI means I’ll probably chuck mine up for sale.
Same issue here
Hope it is resolved soon, i want to back up my captures!
And i can’t upload them into the cloud with no details page.
Same here no image or information
Same issue here.
I’ve tried on my Google Pixel 9a and my iPad Air but neither load the capture details page.
I wonder when they are going to make a fix for this. It’s frustrating!!!
No ETA unfortunately, but they are working on a hot-fix to be released sometime in the near future.
