Bug nano cortex capture

Bonsoir , j ai réalisé quelques captures je les ai charges sur le nano cortex tout fonctionnait bien .depuis ce jour je n ai plus aucun son de mes captures , j ai voulu les recharger du cloud impossible et j ai eu un message d erreur .je peux utiliser les autres captures mais plus les miennes . Mes captures sont visibles sur mon compte mais ne fonctionne plus
Avez-vous déjà eu ce cas là-bas ?

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You might get more replies if you add the translated verbiage. Thanks!

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Good evening, I made some captures on my nano cortex, I loaded them on the nano cortex, everything worked well. Since that day I no longer have any sound from my captures, I wanted to reload them from the cloud, it was impossible and I got a message error. I can use the other captures but not mine anymore. My captures are visible on my account but no longer work
Have you ever had this happen there?

That does sound odd and I don’t believe I have seen that issue occur as of yet. I believe you would be better if you emailed support@neuraldsp.com and had them look at your account and also address that error message.

I made a request to neural to date no response to my problem

Voici une de mes captures pouvez vous essayer

serait il possible de tester si cela fonctionne chez vous voici le lien

Seule mes captures de mon compte ne fonctionne plus

Solution reset factory it s ok

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I have the same problem with a capture, how did you recover the capture? I haven’t uploaded it to the cloud.