Describe your issue:
When touch the master volume knob there are times it will flash values passing from a random min and max. I keep the volume at 50 typically and if I go up or down 10 there are times it will flash a value above and below the new value for an extended period of time. I set to 40, it may flash and 39 to 42 at random quickly.
I typically look the volume when playing live so this doesn’t create problem but it is an odd issue, like the volume knob sensor is dirty
Steps to reproduce your issue:
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I expected this to happen:
When I do x, I expect y to happen
same with my unit, I contacted the support and they asked me to send the unit back to them to give it a look, but I need it for the time being so maybe I’ll send it a few months later. I haven’t tried resetting to factory settings yet, but I’m gonna try it soon. I’ll let u know if it works. As it is, it is just a little bit annoying and doesn’t affect me much, since I keep the volume wheel always at 100, but it would be nice not to have this problem.
I believe this is an actual bug they are aware of, I’ve read that somewhere but can’t seem to find it now. Supposedly doesn’t really affect anything, more of a glitch with the graphics. Hopefully addressed in forthcoming update
Hi! I do have this issue since around 1 year.
Comes and goes, but i have notice that i can recreate the issue if i tried to ultra carefully dial an specific random number and microadjust the volume knob.
Then after some seconds, it starts to flicker from 0 to 50 and random values.
I bought mine last September. I didn’t have this problem for the first few months, I believe something got messed up with the update 2.0. Hopefully, it’s just a software thing that will be fixed with the coming updates.
I have the same problem with my Quad Cortex the last couple of months. I think it appeared after the last update. Volume jumps are very annoying. I hope that it will be fixed in the next update.
I would definitely email support@neuraldsp.com so that they can log the issue and provide resolution via repair and or firmware update if considered a bug.
I also have this issue. Purchased my unit new about a yr ago. Never had it before till i did one of the last 2 updates. It doesnt do it all the time. I didnt know wtf was happening.
Don’t do it yourself - you may void the warranty. Support is seamless, the only thing u have to manage is not having your QC for a couple weeks. I feel naked defaulting back to analog but it’s an easy problem to have. Contact support
Just a final post on this. As advised, I contacted support who were excellent. They arranged at their cost for my QC to be sent to them, repaired and returned. Seamless.
Very impressed.
Hey, did anyone find a fix for this or is this indeed a hardware issue? I also had the feeling it started after updating my Quad Cortex but not 100% sure though.
You will have to send it in. They will ask for a video to confirm, then they ask you to send it back with box/cables. They fox and send back in about 10 days for me. Just long enough to really start to miss it but it’s perfect now. But I also just set it at 100% and run levels to a board / headphones.
