Describe your issue:
When I turn the volume to e.g. 80, it ‘springs’ back a bit, in this example to 79. As if the knob is made from rubber/elastic inside.
Steps to reproduce your issue:
Step 1: turn knob to any value
Step 2: let go
Step 3: it immediately doesn’t stay at that value, it goes one up or one down.
I expected this to happen:
When I turn the knob to a value, I expect it to stay precisely at that value.
I have tried the following things:
I have tried updating the firmware to latest, but I think it is a physical problem with the button.
The QC hasn’t been used much, hasn’t suffered anything either.
It was ordered Apr. 7 2021 at Thomann.de and received by me on Aug. 18 2021.
I tried contacting firstname.lastname@example.org a couple of weeks ago but I have not heard back.
I think this is a very rare occurrence but have you tried to backup and do a fresh factory reset and restore yet? That should solve the issue but regardless, since you have reached out to support already, I escalated directly to support. Thanks!
I just did a factory reset, but the problem remains.
It really feels like it is a physical problem with the button, not digital.
Please let me know what can be done about it, since I now have to re-initialize the device.