Hi what is the standard time to access the downloads? When I want to try out new captures through downloads it takes really lot of time to open the folder. For example 2 minutes, is that normal? It really not user friendly to wait that long. Is that normal or is that a bug and it should work immediately?
Thanks
Is this using Cortex Control and or just using the QC?
Just the QC, control doesnt work at all :).
If you are seeing 2 minute delays to populate your downloads folder every time etc., that is not normal behavior and I would recommend emailing support@neuraldsp.com to log the issue and or resolve quickly.
Initially, ensure you are on the most current CoreOS (2.3.0 released yesterday) and Cortex Control (1.0.0 (for CorOS 2.3 also released yesterday) if needed then I recommend to backup (locally via Cortex Control or via NDSP cloud) and perform a factory reset then restore. The entire process actually doesn’t take long at all and may resolve your current issues.