Screen Stopped Working....

Quad Cortex Bug Reports
1

CorOS Version: 4.0.2

Describe your issue:
The screen has tons of lines, with a blue line down the middle. It still functions but the screen is unusable. I got it to be legible once but even with that it looked like an old VHS tape.

Steps to reproduce your issue:

  1. Turn it on.

I have tried the following things:

  • I have tried using the factory power supply. Normally I use the Cioks DC7 and Crux
  • I have factory reset it.

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2

It looks like you have a defect of sorts and I would definitely seek for an RMA from your vendor if possible. Otherwise, email support@neuraldsp.com for service and support.

3

Hi,

Have you sorted your QC mini display problem? The same thing happened to me. I have sent it back to the vendor (big retailer in the UK) and they have sent it to the “authorized service center”. It’s almost a month now and it’s still not done.

4

Hey!

Not a QC mini but my QC’s screen died a few months back. Took mine to Guitar Guitar where I bought it from and went back to NDSP HQ. Was away for 5 weeks with them and had to chase up a number of times for an update. Worth doing that if you haven’t. Managed to get it fixed but took a while

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5

Thanks for that. I have been chasing it up through Andertons. I guess it just takes time.

6

I did end up get mine replaced. Neural offered to have me send it to them in Finland (I’m in USA). I ended up getting it replaced through Sweetwater instead. I thought it would be quicker than shipping it halfway around the world and getting repaired, but I’m not so sure after the fact.

I will say every pic I’ve seen with this same issue, the QC has a screen protector with magnets on it. That’s entirely anecdotal but I wouldn’t be surprised if Neural discovers they’re related.

7

Wise choice, always return if you can.

8

The magnet theory is fascinating. :face_with_monocle:

9

Hope you get it sorted soon, Well modern screens don’t or aren’t meant to be affected by magnets it was older tvs and CRT screens that got damaged because of magnets in say studio monitors or hifi speakers…the QC is meant to be fairly tuff anyway take high temps low temps stand on it etc etc doesn’t really need extra protection … But these screens get quite warm maybe the screen protector is not letting the heat escape from the screen… :person_shrugging:

10

I wonder why Finland when they have a repair center in CA for US customers etc.