Screen Repair outside of warranty?

Quad Cortex
1

Hi all. Guidance required please.

I’ve got a QC I bought off a friend back in March, which has done the whole grey screen glitch out randomly.

It works fine plugged into Cortex Control, all touch functions are working fine when press on the screen in the approximate place, and I’m using the OEM/original power supply.

On the off change it’s outside warranty (my friend is checking for his receipt), anyone know the process and price to repair? I’m down in NZ in the southern hemisphere, so I’m guessing it might have to be sent to Helsinki ?

Thanks and sorry if it’s been covered elsewhere. New guy here - only reason I’m not going mad is that I have a second QC I picked up recently (always have a redundancy/backup plan!) so gig life goes on for now.

2

It will vary depending on the issue. Since you are in NZ, there would likely be shipping involved back and forth to Helsinki. The best bet is to email support@neuraldsp.com and see what the process is for RMA/repair. Good luck! Also, NDSP can tell you if it’s in warranty or not.

3

Thanks, expected as much and happy to send it where it needs to go to get resolved. I’ll email support shortly and see what the go is - hopefully still within warranty!