I went to play today and got no outputs from 3/4
tested all the cables, its working (with my power cab and my speakers monitor)
When i crank the output, it send in a VERY low volume
Dont know what happened
already factory reseted the quad and nothing
XLR outputs and headphones works fine
what can i do?
I’m from brazil, sorry for bad english
EDIT: if i connect the amp to the headphone out, it works fine
Is your main volume knob on 100%? Otherwise, it would appear that whatever you are connecting to for monitors via 3/4 might have changed? Have you tried a stock preset as well?
If XLR/headphones work as stated above, I would believe you must have an issue with the connection to OUT3/4. Try setting a grid line to Multi Out and see if there is any difference. If you are unable to determine the source of the issue, please email support@neuraldsp.com and they will get you sorted quickly.
yes, the main volume knob is always 100%
already tried stock presets
already send to multi out, still the same issue
emailed, them, thanks
but i’m from brazil, i dont know how we we solve this
Hopefully support can walk you through everything to determine what the resolution is.
I had behaviour like this when I tried to power the QC with a PSU that didnt have enough current.
Does it still happen when using the supplied PSU?
Have you checked your level for ‘Out 3/4’ using the ‘I/O Settings’ grid (swipe down from main screen)? Also check your input level.
Have you tried swapping out your cables and guitar?
If you are using a powered monitor, swap it out as well. It may be beginning to fail. And, of course, make sure the volume on it is set properly.
SOLVED!
I was using an aftermarket power supply!
The original works just fine
Thanks for the replies!
Please tell us which power supply so we can avoid it
Minha QC aconteceu a mesma coisa hoje, porém estou com a fonte original, e não sei o que fazer, o sinal da saida 04 ta normal, mas o sinal da saida 03 ta bem fraquinho, já troquei cabo, amplificador, tomada, resetei de fabrica e nada de voltar ao normal, já não sei mais o que fazer
Minha QC aconteceu a mesma coisa hoje, porém estou com a fonte original, e não sei o que fazer, o sinal da saida 04 ta normal, mas o sinal da saida 03 ta bem fraquinho, já troquei cabo, amplificador, tomada, resetei de fabrica e nada de voltar ao normal, já não sei mais o que fazer
Opa Danilo, você conseguiu resolver? Eu tmb estou com o mesmo problema, já testei cabos, configurações e nada.
– English
Hi Danilo, you have resolved this issue? I have the same issue, testing with other cables or configurations and nothing.
EDIT: Just tested a little while ago, wiggling the cable, leaving only half of the P10 (mono) plug connected, and the sound came back. Does the P10 connector for the QC have to be stereo in output 3?
Is it fixed yet? I have the same problem
I now have this issue too - and similarly, when I slightly unplug the cable, it’s totally fine. Output 4 seems to work ok, but 3 the cable has to be slightly unplugged.
Only had the unit since March, would REALLY expect much better quality than this.
it´s stills the same to me!
luckily, i only need one output, but is kind awkward…
if you try a stereo (TRS) clabe it will work. BUT for sure, its not the right solution.
Does your output 4 work normally?
I use both my XLR outs for FoH and our in ear desk, output 3 I used to use for going to a power amp and cab, but with this issue I’m a bit scared of using it like this at shows. 4 works fine for now, but it doesn’t fill me with confidence on a £1200+ unit.
I think if it’s a new unit, you can reach out to support, and bring us their response! 
In my case, if they talk about sending it to the factory… fks …
i’m from Brazil, so if I need to send my QC to the factory, it will be a hell of an adventure! 