Any time I insert my headphones it thinks there is a cable attached to return 1. Do your units do the same? Wondering if I should send this back to Sweetwater.
No, my unit doesn’t! HW sense problem? You should send the issue to support@neuraldsp.com.
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Cool, thanks. I just submitted a ticket a little bit ago and they just responded. Appreciate you replying.
Same for me, the firmware did not fix the bug
hey all. unfortunately they stopped responding to my emails after I sent a few replies with all the details they needed. I ordered mine through Sweetwater and worked out getting a replacement through them. I waited for the most latest batch to come through and just recently got the replacement. This new unit works great with no issues. I hope you all have better luck with support than I did.
Support told me it’s a graphics bug and will be fixed in an upcoming update … your problem is slightly different, however I don’t think it’s just a graphics bug.
Same problem here. I sent a new request to the support in order to clarify the situation because I expected the bug (considered only graphic) to be solved quickly.
I can’t replicate the issue, I would suggest opening a ticket with NDSP to resolve if needed.
some time ago I saw that on facebook other users complain about the same problem … since the socket is always the same “Ret1” I think it can actually be a software bug, because otherwise if all the jacks have the input sensor why only would the Ret1 break? In any case, we hope that with the next update the problem will be resolved.
@JbrNQC @Marco2073 - Hey!
Any users that experience the phantom input on return jack 1: it should only be a UI issue and should not affect the port’s functionality. If you’re having any issues with the port, please contact support@neuraldsp.com
The UI issue will be resolved in a future update.
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