Quad cortex headphones out problem

Quad Cortex Bug Reports
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1

Good morning everyone - new member here

A problem on my quad cortex yesterday

Heaphones out only left channel very annoing hum like white or pink noise, and sounds only right channel correctly

the other out jacks works well…and heaphones (Sony mdr 7506) works well on other devices

Tryed to reboot, changed jack cables and other headphones, even second power supply but still nothing

So just brand new product from three months…always used in good way

So how to solve this problem? Can fix by myself or need to call customer service for warranty?

Thanks a lot everybody

2

definitely get a message in to Support@Neuraldsp.com ASAP. Where did you buy your unit? Might also have to go thru the retail seller/dealer if there is one.
Support will most likely request a video and audio recording of the issue

Haven’t heard of that particular problem, not aware of a self-fix- sorry.

3

Hi
Yes already emailed neural support and asked video for better explain of problem, but i think tomorrow call thomann customer service for shipping back product and wait for repair

So anybody have my same problem before?