No sound/effect plini archetype

Hello, I just purchased the Plini Archetype plugin for my windows 10 and neither the standalone or the daw plugin are processing any sound or effects from the plugin, just my clean guitar tone from the focusrite interface. I’ve read through every forum and changed all my input and interface settings as suggested by support but still nothing. I’m a bit concerned I just wasted all this money and really need some advice, maybe from someone that’s dealt with this issue before.

@tameathena - Hey sorry you’re running into issues.

Please email into support@neuraldsp.com to help troubleshoot.