No sound coming out Amp

Hi guys! New QC user here, I’m breaking my brain trying to figure out this problem, any help is greatly appreciated. I currently have it set up like this:

QC > Output 3 > Amp

QC > Input 1 > Guitar

Checked the input/output levels and there’s apparently sound coming out but nothing coming out of the amp. Help!

can you show us a picture of your QC grid/preset?

What output are you using at the end of the Lane? If not Multiout, switch it to that for testing.

Have you tested your cables?

Are you using the factory power supply?

What is the level on your Master Volume wheel?

Thanks for the reply, so I’ve tried everything you’ve said. Nothing at all. I got some more pics but it doesn’t let me share more than one at a time

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what about on headphones, can you test that?

Did you try swapping to output 4 or any of the Send outputs?

Yes! Tried with headphones and sound is coming out.

contact support@neuraldsp.com if you haven’t already, sounds like you may have a hardware issue

Will definitely do. Thanks for the help.

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