Nano Cortex not connecting to Cortex Cloud

I just received my Nano Cortex, and it seems unable to connect to Bluetooth. I’ve got it in pairing mode and the GAIN leds are spinning, but neither my iPhone (iOS 18), iPad Pro (iOS 18), or Android (13) can ever connect to it. The app just spins and says “Searching for Nano Cortex…” I’ve tried over and over, restarted the phones, factory reset the Nano Cortex, and powered and re-powered the NC, all to no avail. Am I missing something or is this a known issue?

Update: I reached out to support and they diagnosed this problem as a defective unit. They had me ship it back, and I’ll get my replacement soon.

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