Nano Cortex connecting issue

I only manage to connect my android 11 phone to my Nano Cortex by pure hasard each time. I’m trying to reboot both, I have the location permission granted to the app, I have the Bluetooth scanning option enabled in the location parameters of my phone. Nothing helps and it can take 45minutes to connect after trying again and again…
But for some reason with a most recent phone above android 12 it works directly.

Is there something I’m missing on my android 12 phone? Nothing says it’s incompatible tho…

I contacted the support, and they ended up saying that since it pairs correctly with an other phone, the unit is fine. Nothing more that than, and I’m still there with my problem.

If you guys have an idea to try out…

Thanks!

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