Local Backup on MacBook impossible

Quad Cortex Bug Reports
1

CorOS Version: 3.0.1
** Cortex Control Version:** 1.1.1

Describe your issue:
When I start creating a new a local backup (on Mac), Cortex Control goes into a disconnect-connect loop. Finally the backup is timing out. Backup cannot be created.

** Environment:**
Model: MacBook Pro
Chip: M1 Peo
macOS: 14.6.1 (23G93)

Steps to reproduce your issue:

  1. Start Cortex Control
  2. Try to create a new local backup
  3. Disconnect-connect loop… No backup.

I expected this to happen:
New local backup is created.

I have tried the following things:
The issue was also present with CorOS 3.0.0 and Cortex Control 1.1.0.
Worked pretty fine with previous versions.

3 Likes
2

Same exact behavior. CoCo quits after two “Loading Preset” screens. Same config as OP.

3

I am having the same issue with doing a Backup

4

Same here, latest MacOS. :frowning:

5

Experience the same issue. Not often it works right away, but if I ask CC to make it multiple times, it eventually makes it… Or crashes…

6

“SimenRaaen” Thanks for letting us know that it will/may eventually work as I was finally able to get a successful local backup.

1 Like
7

Just updated CorOS to 3.1.0 and Cortex Control to 1.2.0.

Still no local backup possible.
At least downloading backups from the cloud could be an option, but NOOOO.

Sorry Neuraldsp-guys, but your Cortex Control development sucks…

8

I also updated to the latest versions 3.1.0 and 1.2.0
Local backup works fine on Macbook pro M1/macOS 15.1.1
And by the way the former problems with starting up Cortex Control are gone.

1 Like
9

Also updated to latest versions (CorOS 3.1.0 and CoCo 1.2.0) and everything’s working as expected on my M2 Mac Mini (going through a powered USB 3.0 Ugreen hub), including local backups. Random crashes seem to be gone too.

1 Like
10

I would recommend to email support@neuraldsp.com as it doesn’t seem to be an issue for others.

2 Likes
11

Up to date on CorOS and CoCo. Still no local backup on mac. Even tried another mac and had the same issue so its gotta be related to the QC itself. I might try a factory reset but I really don’t want to without a local backup.

1 Like
12

User RudyTardy reports this fix today:
" if CoCo won’t make local backups on Mac:
take it off the full disk access list, clean uninstall with app cleaner and then reinstall."

3 Likes
13

Still same behavior. CC is crappy programmed - at least that’s my experience.

14

I have the same issue on Q/C 3.1.0 and C/C 1.2.0. On a MacBook w/ intel cpu and latest MacOs Sequoia 15.1

15

I’m also having issues with creating a local Backup. I’m Running Mac OS Sequoia 15.3.1.
With Apple silicon M1Pro.
QC is CorOS 3.1.0 / Cortex Control 1.2.0.

I’ve contacted support and they weren’t able to figure out how to correct the issue.

I’ve tried multiple things like a full uninstall and reinstall of Cortex Control.
I’ve tried enabling full disk access to the CC app.

Cloud Backup seems to work fine but I cannot create a local backup without having the CC app crash and send an error message.

Let’s hope the Dev team at Neural figure out the issue.

It’s a pretty basic function but I do believe it’s a must have feature to be able to save all the time spent on building and tweaking your tones.

16

Since my started working, it’s worked pretty much ever since. Not sure why.

17

Glad to hear its working! Maybe MacOS had an update that resolved it?