How long do support normally take to respond?

Support
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1

Sorry to post here, I appreciate it’s the holidays and people may be off etc.

I try to always go through official channels for support, but I submitted a ticket to support via email on the 16th December as I’m having a major issue with capturing amps on my QC since the latest Cor OS update (high pitched squealing and signal loss seemingly stemming from the QC that I can’t seem to diagnose) but have still not had a response.

Is there any better way to contact them or am I out of luck until some point next year?

2

I would say email them again they are usually pretty fast..

Next day if I email late the previous day…

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3

Use network@neuraldsp.com and ensure email replies aren’t going to your spam folder. If you are still unable to get a reply, DM your contact details and I’ll escalate directly to support.

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4

Thanks for getting back to me, I’ll try that email!

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