Device failing to start

Plugins
1

Hey everyone, I’m really puzzled and frustrated here… I am on Windows 11, 32gb ram, intel i-7 etc, fairpy high end computer… and have been using Archetype Petrucci fot a while now- bought it when new. It was my first plug in. Them bought Archetype Rabea when it came out, thry are wonderful tools to create with.

I recently putchased a new guitar and was very excited to get home and jam. For some reason, I got no sound. Made sure my audio signal path was correct- through my Focusrite Scarlett solo gen 3, instead of coming through my computer speakers for example. I go into the plugin settings, it is set on ASIO, and I select my interface. It waits just a second, anf then says my device failed to start.

I can still listen to music and such through my interface, and my interface is still visibly recieving a signal from my guitars and microphones, as the ring around the gain knobs keep lighting up, even showing me clipping. So I am inclined to think my interface is fine? Cables are fine as well.

All of my drivers are verified up to date, and I have uninstalled and reinstalled everything a few times. I even tried to roll back to a previous version of windows to see if it was a Windows update that introduced a bug or something, but no luck.

I am pretty dead in the water now, and have been going back and forth with tech aupoort via emails for 2 or 3 days now, and they sent me a link to the standard FAQ page, then told me to verify my drivers, which I have already mentioned are good and up to date.

Please help!!!

2

It sounds like your interface isn’t showing up. I’m not familiar with Focusrite but ensure you are getting signal from your guitar to your interface and finally to / from PC. Ensure you are getting signal from the guitar by plugging headphones directly into your Scarlett for monitoring, then move to the PC etc.

3

I said in my original post that my interface is recieving a signal from both my guitar and microphone. I can also still directly monitor my guitar through the interface.

4

Is your plug-in registered via Ilok? So everything was working with a previous guitar and now with the new guitar it no longer works?

5

Lol, yeah, everything is registered via iLok. No guitar works at this point.

6

Sorry to hear about those issues. It appears you are working with support, maybe post your screen shot of settings you are using will be helpful.