Cortex Cloud not working after app update

Nano Cortex
1

This morning I updated the Cortex Cloud app, just because Google play listed an update.

Now the app doesn’t startup… It just gets all black. It doesn’t respond to anything, it just stays black and nothing happens.

Until today, it worked just perfectly.

Ideas anyone?

2

Try clearing your cache after uninstalling the app. I think that was required for Android users on the last updates.

3

Tried it. It didn’t work, sadly.

Deleted cache in several different ways, restarted the phone, then installed the app… Nothing. All black.

Thanks anyway, mate.

4

Same issue here it’s not a clear cache and away ya go…

Must be an issue in the update

5

Yeah. I told support and they’re supposedly on it.

Please email them, in order for them to have all info possible.

6

I did 1st thing cheers

1 Like
7

same issue. i contacted the support yesterday, they asked me several things. nothing helped so far. The worst part is that I installed the app on my wife’s phone and it worked without any issues. She has a newer phone, but it doesn’t work on my four year old Samsung.

8

Same here, I’ve tried everything already. Clear all data, reinstall the app. Hope there will be solution soon.

9

If many of us contact them for the issue, I hope they prioritize the fix…

10

in the support they asked me to make a screen recording of the issue, but i couldn’t do it. as soon as i try to open Cortex Cloud app, the recording will stop , and will say there is not enough memory. Are you guys experiencing the same?

11

I made the recording with the android native recording tool. Mine did not stop recording. They asked me to turn off any energy saving option in the phone… but I couldn´t find anything like that in the settings.

12

It doesn’t work for me either. I’m using a Redmi Note 12S with HyperOS 2.0.210.0. The app only shows a black screen after updating to version 2.8.1. It works correctly on a Google Pixel and an iPhone.

13

Support replied that there’s a new update. After updating, the app works for me as before :slight_smile:

2 Likes
14

Thanks for the update, glad the issue is resolved quickly!

15

Working here too! It’s been fast… Thanks, NDSP!

16

i also got the reply from support. the update to 2.8.2 fixed it. they fixed it really fast!

17

Sometimes it gets lost in all the hype for new features, but all my neural products have been very reliable and bigger problems get fixed fast.

18

I’ll give it a few more days and if everyone thinks this is now resolved, I will close the thread.

Thanks!

19

Ye they have sorted on my phone.. They have put out another update to fix it :+1:

20

Thanks for the update guys!

1 Like