I have had problems two days ago to use the Crotex Cloud on my Android phone, it does not start the app and can not connect to my nano cortex. does anyone know what I can do?
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Support stated:
Please check and try the following:
- Long tap the app icon.
- Tap App info
- Tap Storage and Cache
- Tap Clear Storage, then tap Delete
Afterwards, please retry opening the Cortex Cloud App on your Smart Device and check its behavior.
Have the same problem.
I tried clearing the app data, but it didn’t work.
Are you using Android or IPhone? If Android and steps above didn’t resolve, I would recommend to email support @neuraldsp.com
same here. i have 2 phones n none of them is opening
Same here on my android device, i tried deleting the app and reinstalling but to no avail. It works fine on the iphone though, left a comment on the play store review so i hope the devs will look into it.
update: figured out that i needed to deleted the data and cache before deleting the app and install it fresh.
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