The Cloud cortex app is not working. When I try to open it, it gets stuck on the black screen with the logo and never moves past that point. No error messages appear—it just stays like that for hours.
I’ve already tried:
Restarting my phone
Restarting my internet connection
Uninstalling and reinstalling the app
Nothing has worked so far.
I urgently need access to my presets today, as I have a rehearsal and need to make changes. I really hope someone from the support team or the community can help me fix this as soon as possible. I paid a considerable amount for the device, and right now I can’t use it at all.
Also, I think offline functionality would be really helpful for situations like this.
When this happens to me normally it is a network issue related. What I do it is trying with mobile data or change to wifi or even I use Warp by Cloudflare just to change my DNS and always worked