Try anyway - QC is notoriously bad for wifi and the vents are the only opening for signal. Antenna from AP might have too wide a pattern to reach at close proximity too
are you able to upload or DL presets or captures individually?
For a while I was unable to update full backups, but everything else worked and it turned out to be a corrupt capture or preset which NDSP Support identified from their end. They had me try hot-spotting from a phone initially, but it wasnāt really my connection that was having problems.
No issues with uploads or DLs, which leads me to believe it may be a corrupt capture issue that you encountered. It sure would be nice if there were timestamps on files, so i could see what was added after the last backup.
Thanks, I took your advice and that of Neural support and despite having a strong signal at the AP point in the studio, I brought the QC up to my office, logged into the main router, and was able to create a backup.
That said, the idea of this being our only means of backup is more than a little concerning.