Does anyone else get an error saying that they attempted to start the trial too many times even though they never used it before? I am trying to use the trial for the new Tim Henson Neural DSP amp but it just gives me this error every time. I haven’t been able to try it out yet because that message just pops up every day. Anybody figure this out, yet? You can even see in my ilok it says I haven’t activated it once yet, what’s the deal? Been dying to try this out before I decide if it’s worth the buy.
Hey @musicasedtech. Please try this:
- Open iLok License Manager and Log in with your iLok account
- Go to the “Available” tab (view > available licenses)
- Right-click on the trial license and select “Activate”
If that doesn’t work, send us a ticket to support@neuraldsp.com to check what’s going on.
Hi, when I try this it asks for an ilok usb, which I do not have since I am only trying to use a trial.
That usually happens when there’s a trial already expired on that same location. In this case, the previous trial was activated using musicased as the iLok user ID.
Just deposited a trial extension in musicasedtech. Please try with that one.
I gotcha, I had the same issue on my first account so I made a new one in an attempt to get it to work, and it just did the same thing. But thank you for your help, it works now! I really appreciate it a ton.
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Hi, @Gonzalo @M_NDSP I have a similar issue with my Tone King trial. Would you be willing to deposit a Tone King trial extension for sluncefo. I promise I’m genuinely interested in owning the plugin but didn’t log any time trying it. Thank you.
@sluncefo - Please email support@neuraldsp.com for any requests, this is not a support channel. Thank you!