Archetype display error

i installed archetype petrucci x , but when i try to start it , it doesnt display. what’s the problem please.

There’s no way we can help you with so little detail. If a reinstall doesn’t help, try contacting support@neuraldsp.com.

What brand cpu are you using are they on board graphics or a graphics card you might need to update them possibly… if that’s not the case contacting neural dsp themselves is best bet